Shipping policy

Last updated: 6 October 2026

Where we deliver

We currently deliver to street addresses anywhere in South Africa.

Delivery costs

Standard delivery: R100 per order
Free standard delivery on orders of R1000 or more

The delivery cost is shown at checkout before you pay.

How long it takes

Processing: 1 to 2 business days after your payment is confirmed
Delivery: usually 7 to 12 business days after processing

Some orders are dispatched from our fulfilment partners' warehouses outside South Africa, which is why delivery takes a little longer than local couriers. Delivery times are estimates. Public holidays, peak seasons and courier delays can occasionally add a few days, and we'll keep you updated if that happens.

Tracking

As soon as your order ships, we'll email you a tracking link. If your order contains several items, they may arrive in separate parcels with separate tracking numbers.

Customs and duties

If a courier ever asks you to pay customs, duties or any other fee on delivery, please contact us at support@onyxa.co.za before paying.

Address details

Please double-check your delivery address and phone number at checkout. If you spot a mistake, email us straight away. We can update it as long as your order hasn't shipped yet. We can't be responsible for delays or losses caused by an incorrect address.

Delayed, lost or damaged parcels

If your parcel hasn't arrived 15 business days after you received your tracking link, or it arrives damaged, contact us. We'll investigate with the courier and, where a parcel is confirmed lost or damaged in transit, send a replacement or refund you in full.